Twilio co-founder and CEO Jeff Lawson told CNBC Monday that a stock slide in late October shouldn’t distract investors from the company’s long-term growth trajectory.
“Our growth has been in the high 30s (percent) and low 50s (percent) ranges for some time, and at a sales rate of nearly $ 3 billion … those are amazing numbers.” Lawson said “Mad Money” with Jim Cramer.
On October 28, Twilio shared a weak fourth quarter forecast and announced the departure of its COO George Hu. The shares of the cloud communication platform fell nearly 17.6% that day.
From an all-time high of $ 457.30 in February, the stock is down more than 30%.
Lawson said company acquisitions, as well as working with big companies like Nike, Lyft and Netflix to help them build personalized customer relationships on par with Amazon and Alphabets Google will drive growth.
According to Lawson, when large tech companies communicate, they always sound personal because they understand their customers through their data. Twilio wants to help its customers build digital relationships with their customers that are “as good as” the competition, he added.
“Now every company I speak to says they need to build the same digital relationships with their customers as these giants do, but it takes a huge investment in data, systems and applications of engagement to be as good as these digital ones Giants, “Lawson said.” That’s what our platform enables these companies to do. “
Twilio takes all of the first-party data a company has about its customers and puts it together in a profile of that customer to know what the customer likes and dislikes, or why they usually call for help.
This helps the company deliver a more personalized experience to the customer, Lawson explained.