Business

JetBlue waives ticket change charges, however prohibits entry to overhead bins for the most affordable fares

JetBlue Airways planes are pictured at the departure gates of John F. Kennedy International Airport in New York.

Fred Prouser | Reuters

JetBlue Airways exempts ticket exchange fees on most of its tickets, but travelers buying the cheapest fares should take light bags.

The New York-based airline announced Tuesday that it will guarantee space on its standard bus fares through the Business Class Mint from July 20. However, travelers who have booked Blue Basic, the airline’s cheapest option, are banned from using baggage hold, a policy United Airlines introduced when they began selling basic, no-frills economy tickets in 2017.

If JetBlue fails to deliver on its promise, travelers will receive $ 25 credit. That’s a relatively easy task during the pandemic when few people are around, but finding luggage space has been a “major pain point” for travelers when boarding, the airline said.

Airline executives have stated that these simple options are designed to compete better with budget airlines Spirit Airlines and Frontier, which derive much of their revenue from additional bag and seat selection fees. However, they have also said that they want many travelers to avoid these most restrictive fares and pay more for the standard economy.

JetBlue wants to make these cheaper, more restrictive tariffs cheaper.

“Right now, our Blue and Blue Basic offerings are very similar,” said JetBlue President and COO Joanna Geraghty in a message to employees. “We need to better differentiate the two by making blue the gold standard and strategically focusing on lowering the price of Blue Basic.”

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